What happens when my dress sells?

When a bride purchases your dress our team will coordinate all details with you and the buyer including secure payment, insurance, shipping and returns, dress verification, and any questions they have.

1. You'll receive an email from our team to let you know it sold:
   1. We'll let you know if it is a final sale or if the buyer will have a 5-day return window.
   2. You'll have 24 hours to reply to let us know it is still available.
   3. You won't receive a notification in your seller dashboard - our system is not currently set up to do this.
2. You will be asked to confirm the following within the next 72 hours:
   1. Your contact details
   2. The accuracy of your listing details
   3. Told grab a box and send us measurements (it can be a new box or one from home)
   4. Instructed on how to thoroughly inspect your dress for any blemishes (to greatly reduce the likelihood of a return!)
3. We will send you your shipping label:
   
   1. Once you do the above we will then email you a PDF pre-paid shipping label (insurance included!) 
   2. You will also get instructions on how to safely pack your dress for transit. 
4. Ship it within 48 hours!
   1. You then drop it off at a UPS store with the pre-paid label attached and we monitor the shipment.

Buyer Says Yes To The Dress!

If your buyer confirms she is saying yes to the dress, or if it is a final sale she confirms she received it in good order, we will send you payment in USD (via PayPal) for 70% of the purchase price. International sellers are responsible for any exchange fees incurred during the payment transfer.

Buyer Requests a Return

We will work with her to confirm the gown's condition, provide her with a prepaid label, and then send you tracking information so that you can monitor the return of your gown.